Connect to your customers.
Service providers are constantly chasing updated information on their customers. Customers are sick of filling out forms for service provider after service provider. HubCare connects your customers to you and other shared services, so that your service has access to the latest information about a customer. Customer information is authenticated with Government, other services or other parties. You can speak to your customers in a language relevant to their life and provide improved efficiencies and productivity for your organisation.
Information ownership is the basic right of all people. HubCare enables citizens to connect with government and all types of services across Australia. Citizens are in the drivers seat.
HubCare provides citizens with a place for critical information that can make their day more efficient, productive and satisfying. Citizens are the hub. Not a building or a construct you visit. It is them. Citizens can interact with services across borders and states, services and organisations, family and friends. The hub exists, no matter where they are.
Citizens control and update their information. Information about them is owned by them, the rightful owner. Their vault is chosen by themselves and their information is powered up and down from their vault. It is like choosing a bank or a sporting club, it is their life, their choice. Citizens can invite other people and organisations to share in their life providing bidirectional information flow for faster outcomes for them.
It works like this.
Citizens sign up and create their identity. Their identity is authenticated by multiple parties, including Government, Services and other people. Once authenticated, they can build their profile. Their profile connects to government and organisations to provides them with services and help they need. Citizens invite services to participate in their world. Citizens start interacting.
All information to and from any connected service or government about the citizen, is stored and owned by the citizen, in their vault. They can power up to interact and receive services, or power down to say goodnight. When powered down, their information is fragmented across multiple vaults so that it is not all in one place. This way it is controlled by them and unable to be utilised by anyone else during their power down. When they are powered up, they get to choose how they interact with the world.
This is their life, and their own your story. They own it and can pass it down through history to their children.
HubCare provides a unique and holistic service system for sharing information across Social Service ecosystems, leading to improved outcomes for citizen engagement, increased productivity, compliance for services and improved government oversight.
HubCare authenticates identity for citizen/government transactions which is transferrable across the four stages of life – Early Childhood, Youth, Working Life and Aged. HubCare facilitates efficiencies for the 6 core pillars of social services – Health, Welfare, Family Support, Community Support, Education/Participation and Workforce Participation. HubCare supplies service to providers and citizens where assistance is needed for digital engagement.